Customer Satisfaction, Analyst Stock Recommendations, and Firm Value

Vol. XLVII (December 2010), 1041 –1058 *Xueming Luo is Eunice & James L. West Distinguished Professor and Professor of Marketing, College of Business Administration, University of Texas at Arlington (e-mail: [email protected]). Christian Homburg is Professor of Marketing and Chair of the Marketing Department, University of Mannheim (e-mail: [email protected]). Jan Wieseke is Professor of Marketing and Chair of the Marketing Department, Ruhr-University Bochum (e-mail: [email protected]). The authors thank the anonymous JMR reviewers for their constructive comments and acknowledge Ramiro Davila, Julian Chen, Thitikarn Rasrivisuth, Till Haumann, Martin Artz, and Thomas Ibrahim Rajab for their support in assisting this research project. Roland Rust served as associate editor for this article. XUEMING LUO, CHRISTIAN HOMBURG, and JAN WIESEKE*